Manage late payments
How can you chase an unpaid invoice effectively?
An effective follow-up does more than repeat a demand for payment. It identifies the blockage, recalls the facts, obtains a precise commitment and plans the next step.
Prepare factual information
- —Reference, amount and due date
- —Evidence of delivery or performance
- —Contact history
- —Approver and accounts-payable details
Structure the message
Recall the due date, ask whether a specific obstacle prevents payment and request a firm date. Confirm calls in writing and increase formality proportionately if commitments are missed.
- —One message, one objective, one date
- —Keep a written record
- —Plan the next action
Know when to escalate
Ask for reasons and evidence where the debtor disputes the debt. Consider a realistic written schedule where the debt is admitted but cash is limited. Formal notice may be appropriate when there is no response.
- —Common mistake: repeated calls without records
- —Never announce action that is not genuinely contemplated
Conclusion
Consistency, precision and traceability are more effective than disorganised pressure.